Customer Intelligence Platform (CIP)

Use Case

Business Intelligence

Challenges

The client was looking for extensive analytical reporting to provide insights into the actual interchange data and for segmentation tools to better understand the variations and cost drivers of interchange rates.

Achievements

Use Case

Efficiency

Challenges

Claims processing took two hours and was riddled with errors. Patient enrollment required multiple external file acquisitions from many sources and was plagued with errors as well. There was no visibility or control in the stages of these processes. Solutions were attempted by the client’s in-house development team, but none solved the issues.

Achievements

Use Case

Application Development

Challenges

The client desired a comprehensive and flexible order management application to provide a unified, simple, and consistent experience for capturing application orders, validating data for accuracy and completeness, and integrating it into the client's order fulfillment systems.

Achievements

Use Case

Integration

Challenges

The client needed a common system to serve the corporate, ISO, and merchant communities regardless of the underlying processing platform. It would integrate multiple current applications and features into one application platform with portfolio reporting, risk management, and customer service.

Achievements