Customer Proof of Value
Connected Intelligence and Investigative Continuity
April 9, 2026
“We are very satisfied with Tapestrii. It has simplified several processes for searching and connecting security events, while also serving as a useful incident repository we review daily. The greatest benefit is that when I look up an entity or profile, I can immediately see every past event it was involved in.”
Ports and terminals across Latin America generate large volumes of security and operational data, but that data typically lives in silos. Access control systems, incident logs, spreadsheets, and standalone investigative tools rarely talk to each other, making it difficult to surface historical context, identify repeat behavior, or connect related activity across time. In a region where criminal networks operate across multiple facilities and jurisdictions, investigative blind spots are not just inefficiencies. They are exploitable vulnerabilities.
ICM by Tapestrii unifies incidents, entities, and events into a single investigative view. Investigators can search any individual, asset, or organization and instantly see prior incidents, related activity, and historical patterns with no manual correlation required. Entity profiles persist across cases, so repeat actors and emerging networks are visible the moment a new incident surfaces.
Most general-purpose incident management platforms were built for IT environments, focused on uptime, ticketing, and resolution workflows. ICM is purpose-built for physical security and investigative use cases, where the ability to connect signals across people, places, and events, over time, is what separates a closed case from a missed connection. The ISPS Code requires port facility security officers to maintain detailed security records and demonstrate operational readiness through regular audits and inspections. ICM simplifies compliance by maintaining structured, searchable records that satisfy ISPS audit requirements without adding administrative overhead to already stretched security teams.
